Tenants
Tenant Portal Login
The Tenant Portal is an online platform where you can access your property information and communicate directly with your property manager. The Tenant Portal gives you the flexibility to have real time access to your information, whenever you need it.
This includes Inspection scheduling, all you tenancy documents, report maintenance, notice and current rental payments.
This easy to use online portal means you can keep all of your property information in one place.
This easy to use online portal means you can keep all of your property information in one place.
Report Maintenance
As a Tenant it is your responsibility to report all maintenance issues to us please either report it through you Tenant Portal Login or fill in the below and we will look into this for you, If it is an EMERGENCY please call 027 77 77 847.
Please remember that the more information you give us the better we can make any necessary arrangements.
The Extra Mile for Tenants
As part of our ongoing commitment to our tenants we offer a number of services that assist tenants from the time they move in to the time they move on to another property. You will be provided with details of these services in your welcome pack.
Our Photography Policy
Pure Rental tries to ensure that the privacy of our tenants is maintained while the property is being marketed for re-let or sale.
Our photography policy is as follows:
Our photography policy is as follows:
- In the event of a property being marketed for re-let or sale the tenant will be invited to attend while the property agent carries out its initial inspection;
- The tenant will be invited to temporarily move any items it does not wish photographed.
- The tenant’s privacy is important to us and we will ensure that you are given adequate opportunity before any open homes or inspections to remove or secure any items it does not wish to be on display.
- Where possible, the tenant’s items will be excluded from the photographs. This will obviously be difficult in rooms such as lounge rooms etc and we ask that the tenant remove any photographs prior to the estate agent attending
- This photography policy does not apply to photographs that are to be used for internal use only i.e. photographs by repairmen to show workmanship etc.
During the tenancy
Caring for The Property: You must keep it clean, tidy, maintained and undamaged. Do not use screws, nails or hooks on walls without prior written consent from us. We also ask that you notify us of issues as soon as you are aware of them.
Routine Inspections: will be conducted every 3-6 months depending on the owner’s instructions. You will be notified well in advance but you do not have to be home.
Keys: If you lock yourself out during office hours we can arrange for you to borrow the office set provided you bring them back the same day. Costs may be incurred if the keys are not returned immediately.
If you lock yourself out after hours you will have to contact a locksmith at your cost.
Insurance: We strongly recommend you take out contents insurance as your belongings are not covered by the property owner’s insurance.
Renewing the Lease: If the owner is agreeable you will be invited to renew your lease around 10 weeks prior to expiry. If you wish to vacate you must give a minimum of 21 days plus postage notice.
Routine Inspections: will be conducted every 3-6 months depending on the owner’s instructions. You will be notified well in advance but you do not have to be home.
Keys: If you lock yourself out during office hours we can arrange for you to borrow the office set provided you bring them back the same day. Costs may be incurred if the keys are not returned immediately.
If you lock yourself out after hours you will have to contact a locksmith at your cost.
Insurance: We strongly recommend you take out contents insurance as your belongings are not covered by the property owner’s insurance.
Renewing the Lease: If the owner is agreeable you will be invited to renew your lease around 10 weeks prior to expiry. If you wish to vacate you must give a minimum of 21 days plus postage notice.
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